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OrderDodge.com Driver and Dealer F.A.Q. (Frequently Asked Questions)
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F.A.Q. For Drivers - Car and Truck Buyers
Will my car or truck ship directly from the factory?
Most times no. Dealers are often required to prepare new and certified vehicles for the best customer experience.
Please discuss delivery of your next Dodge with the Dodge dealership near you.
Will you buy my used car?
OrderDodge.com helps you, the consumer, by bringing together
best-in-service Dodge dealers who are ready to serve you.
We make your finding a new or used Dodge as easy as possible.
Please discuss your deal and trade-in opportunities with the
closest Dodge new and pre-owned dealer that you find near you.
F.A.Q. For Dodge Dealers and Automotive Groups
How do I benefit from advertising on this site?
"More traffic. More visitors. More sales." That's our motto.
As an auto dealer member of the OrderDodge.com community, you increase your dealership's visibility
and tap into the raw power of our proprietary lead generation model.
The more people who see you and learn that you have the vehicles
they want, the more people will ask to buy from you.
When we work together, you also gain our
experience, savvy, and expertise as a leader
in search engine marketing and online media buys. Leverage the strength of our Dodge retailer community to your benefit today.
How are basic premium listings so affordable?
Because our network of participating dealers is so large and growing, we can focus your investment into promoting your listing.
Though much of our expense is advertising costs, we approach our business with a low overhead and although you get much more advertising than what you pay for, we both benefit.
Can I use my listing as my main web site?
Yes. Your contact information is displayed prominantly and visitors can send a request directly from your dealer listing in our community.
Is my listing optimized for search engines?
Yes. Your listing also includes a link to your main web site if your dealership has one. If not, your contact information is displayed prominantly and visitors can send a request directly from your dealer listing.
How can I add my dealership?
Adding your dealership listing is easy.
Simply visit the "add your dealership" page and a dealer support specialist
will have your listing ready for you in 24 to 48 hrs.
Choose to pay by credit card and be billed automatically or be invoiced.
No immediate payment or hassles needed. We can simply invoice you by mail.
How can I pay for my listing?
Get started now and choose to pay by credit card and be billed automatically or
have us send you an invoice. Upon receipt of your invoice, simply send a check
or money order to the address on your invoice (also shown below).
Note: Adding dealership name and/or OrderDodge.com customer number in notes
field helps to avoid service interruption.
OrderDodge.com
Attn: Accounts Renewal
101 S. Coit Rd Ste 36-222
Richardson, TX 75080 U.S.A.
Can I pay by credit card or automatic billing?
Yes. Please contact dealer support and a representative will be in touch with you to begin automatic payments.
Do you accept PayPal?
Yes. Please contact dealer support and a representative will be in touch with you for PayPal.
Can I cancel my listing?
Please note, your satisfaction is our ultimate priority.
Excellent service to you and your dealership is our greatest goal and if you aren't satisfied,
please alert a dealer support representative with your issue so that we can help you (contact page).
If you have received an invoice and you no longer need our service or if you wish to cancel,
simply disregard it and your listing will be removed automatically.
Because we bill you for advertising in advance, you are never stuck with needing to pay for
something you don't want. However, once again, we are here to serve you and we work hard
to earn your long term business. Not to mention, considering the return on your small investment, is going without a dealer community profile really worth the risk?
Is my invoice for last month, this current month, or next month?
To insure your satisfaction, advertising is billed (and due) in advance.
Unlike most automotive ad and data service vendors, our aim is to
be of enough value to your dealership that your forward payment is voluntary
and no action or collection on outstanding invoices will ever be made.
Though you are receiving service, if you aren't delighted, dispose of
your invoice and your account will expire without penalty.
How does my dealership receive leads and messages?
Leads are sent to your email address of choice as ADF (Auto Dealer Format) XML or plain text. ADF is
compatable with most contact management systems. Please open a dealer support request to verify
your email addresses and format needs.
How can I update my listing?
Updating your dealership listing is as easy as filling out a dealer support request (contact page).
How can I add/update my ebay auction listings?
Please alert dealer support to update your eBay Motors details (contact page).
Note: Include your eBay User ID for fastest service.
How can I add my inventory?
Need to upgrade your listing? Excellent!
Please download your "data setup request agreement" here.
Feel free to alert us if you need assistance and a dealer support representative will respond with answers.
How can I manage my inventory?
Inventories are managed automatically based on the data file you upload. During setup, ftp login information was/will be given to you.
Our standard file type is .csv and the format is as follows:
Stock #
Year
Make
Model
Color Exterior
Color Interior
Miles
Engine
Transmission
VIN
Price
What is your privacy policy, terms, and conditions?
Please view our privacy policy, terms, and conditions here.
Still need help? Contact us now.
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